{"id":2338,"date":"2021-12-01T14:31:42","date_gmt":"2021-12-01T14:31:42","guid":{"rendered":"https:\/\/walma.cloud\/soluciones\/"},"modified":"2021-12-01T14:31:42","modified_gmt":"2021-12-01T14:31:42","slug":"soluciones","status":"publish","type":"page","link":"https:\/\/walma.cloud\/en\/soluciones\/","title":{"rendered":"Soluciones"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/walma.cloud\/wp-content\/uploads\/2021\/09\/fondomenuoscuroclaro.png&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;center_left&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;left&#8221; min_height=&#8221;470px&#8221; custom_padding=&#8221;||8px|||&#8221; custom_css_main_element=&#8221;display: flex;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; width=&#8221;45%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|tablet&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;left&#8221; custom_padding=&#8221;||31px|10%|false|false&#8221; custom_css_main_element=&#8221;margin: 0;||align-self: flex-end;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|700||on|||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;65px&#8221; header_2_line_height=&#8221;68px&#8221; custom_margin=&#8221;||||false|false&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;45px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h2>Solutions<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;24px&#8221; header_2_font=&#8221;|700||on|||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;65px&#8221; header_2_line_height=&#8221;68px&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<p>An optimised, safe, flexible experience.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;|10%||10%|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<a name=\"thrio-voice\"><\/a>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|||on|||||&#8221; header_2_text_color=&#8221;#ee0f2a&#8221; header_2_font_size=&#8221;22px&#8221; header_2_line_height=&#8221;24px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/walma.cloud\/wp-content\/uploads\/2021\/09\/thriovoice.png\" width=\"117\" height=\"117\" alt=\"\" class=\"wp-image-1215 alignnone size-full\" \/><\/p>\n<h2>THRIO VOICE<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;|10%||10%|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Incoming and Outgoing calls<\/h3>\n<p>El enrutamiento situacional conecta las llamadas con el agente m\u00e1s adecuado.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Reports<\/h3>\n<p>Analysis and personalised reports in real time.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Campaign manager<\/h3>\n<p>Business rules automation and efficient and effective workflows.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Regulatory compliance<\/h3>\n<p>Compliant with regulations: TCPA\/FCC&#8230;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text ul_item_indent=&#8221;23px&#8221; module_class=&#8221;unordered-list&#8221; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Characteristics<\/h3>\n<ul>\n<li>Predictive, progressive, and preview dialling.<\/li>\n<li>CleanCall\u2122 Hands-On in Quarterback mode.<\/li>\n<li>Dynamic expansion of workgroups to reduce waiting times.<\/li>\n<li>Automatic management of DNCs*. Usability and gamification of the agent interface.<\/li>\n<li>Control of agent segmentation according to their skills, abilities and group definitions.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f6f6f6&#8243; custom_padding=&#8221;104px|||||&#8221; top_divider_style=&#8221;slant&#8221; top_divider_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;|10%||10%|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<a name=\"thrio-digital\"><\/a>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|||on|||||&#8221; header_2_text_color=&#8221;#ee0f2a&#8221; header_2_font_size=&#8221;22px&#8221; header_2_line_height=&#8221;24px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/walma.cloud\/wp-content\/uploads\/2021\/09\/thriodigital.png\" width=\"89\" height=\"106\" alt=\"\" class=\"wp-image-1216 alignnone size-full\" \/><\/p>\n<h2>THRIO DIGITAL<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;|10%||10%|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>100% Omnicanal<\/h3>\n<p>Interacting with clients through different channels.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Digital integration layer<\/h3>\n<p>Thrio as a layer on top of the current architecture.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Loyalty analysis<\/h3>\n<p>Creating digital compromises that adapt to the needs of companies.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>FAQ\/Bot responses<\/h3>\n<p>The intention of the client is interpreted by a bot and it responds to their questions.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text ul_item_indent=&#8221;23px&#8221; module_class=&#8221;unordered-list&#8221; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Characteristics<\/h3>\n<ul>\n<li>SMS, Chat, Bot, Social, Email, Website.<\/li>\n<li>The transparent transition between channels.<\/li>\n<li>Creating free code for questions and bot responses.<\/li>\n<li>Automation of lead acquisition, evaluation of the sales process through scorecards and analysis of user moods.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;|10%||10%|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<a name=\"thrio-npa\"><\/a>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|||on|||||&#8221; header_2_text_color=&#8221;#ee0f2a&#8221; header_2_font_size=&#8221;22px&#8221; header_2_line_height=&#8221;24px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/walma.cloud\/wp-content\/uploads\/2021\/09\/thrionpa.png\" width=\"96\" height=\"95\" alt=\"\" class=\"wp-image-1217 alignnone size-full\" \/><\/p>\n<h2>THRIO NPA<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;|10%||10%|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Workflow engine<\/h3>\n<p>Automate quickly and easily with drag and drop technology.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Dynamic management<\/h3>\n<p>Contextualise the requests of the client for a more intimate interaction.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Proactivity<\/h3>\n<p>Dynamic support of the supervisors and automatic interactions with clients.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Dynamic support<\/h3>\n<p>Provides the agent with the necessary information about the customer for a successful interaction.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text ul_item_indent=&#8221;23px&#8221; module_class=&#8221;unordered-list&#8221; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Characteristics<\/h3>\n<ul>\n<li>Easy automation with drag and drop technology, more than 72 predefined actions.<\/li>\n<li>Easy to use without any IT knowledge<\/li>\n<li>Visualise the integrated workflow.<\/li>\n<li>Capable of integrating with systems, routine and third party data bases.<\/li>\n<li>Capable of embedding any workflow into existing code or interfaces.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f6f6f6&#8243; custom_padding=&#8221;104px|||||&#8221; top_divider_style=&#8221;slant&#8221; top_divider_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;|10%||10%|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<a name=\"thrio-ai\"><\/a>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|||on|||||&#8221; header_2_text_color=&#8221;#ee0f2a&#8221; header_2_font_size=&#8221;22px&#8221; header_2_line_height=&#8221;24px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/walma.cloud\/wp-content\/uploads\/2021\/09\/thrioia.png\" width=\"134\" height=\"89\" alt=\"\" class=\"wp-image-1218 alignnone size-full\" \/><\/p>\n<h2>THRIO AI<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;|10%||10%|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Virtual Agents<\/h3>\n<p>Intelligent Bots that support agents to respond to clients as quick as possible.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Personality Evaluation<\/h3>\n<p>Guide the agents depending on the user\u2019s detected personality.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Smart Scorecards<\/h3>\n<p>AI to guide the agents according to the regulations.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; min_height=&#8221;150px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Analysis of feelings<\/h3>\n<p>It understands and reacts on the basis of the feelings of the clients.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text ul_item_indent=&#8221;23px&#8221; module_class=&#8221;unordered-list&#8221; _builder_version=&#8221;4.10.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#8f8f8f&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;24px&#8221; global_colors_info=&#8221;{}&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221;]<\/p>\n<h3>Characteristics<\/h3>\n<ul>\n<li>AI motors are totally flexible, anticipating possible function changes.<\/li>\n<li>AI and its practical implementation are one of the pillars of the Thrio platform.<\/li>\n<li>Thrio AI analyses the productivity of the agent in real time.<\/li>\n<li>The Thrio AI prioritises the experience of the user, using it to increase efficiency in transactions.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SolutionsAn optimised, safe, flexible experience. THRIO VOICEIncoming and Outgoing calls El enrutamiento situacional conecta las llamadas con el agente m\u00e1s adecuado.Reports Analysis and personalised reports in real time.Campaign manager Business rules automation and efficient and effective workflows.Regulatory compliance Compliant with regulations: TCPA\/FCC&#8230;Characteristics Predictive, progressive, and preview dialling. CleanCall\u2122 Hands-On in Quarterback mode. Dynamic expansion of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2338","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Soluciones - Walma Cloud<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/walma.cloud\/en\/soluciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soluciones - Walma Cloud\" \/>\n<meta property=\"og:description\" content=\"Request a demo\" \/>\n<meta property=\"og:url\" content=\"https:\/\/walma.cloud\/en\/soluciones\/\" \/>\n<meta property=\"og:site_name\" content=\"Walma Cloud\" \/>\n<meta property=\"og:image\" content=\"https:\/\/walma.cloud\/wp-content\/uploads\/2021\/09\/thriovoice.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CloudWalma\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/walma.cloud\/en\/soluciones\/\",\"url\":\"https:\/\/walma.cloud\/en\/soluciones\/\",\"name\":\"Soluciones - 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