{"id":2833,"date":"2022-02-15T12:08:37","date_gmt":"2022-02-15T12:08:37","guid":{"rendered":"https:\/\/walma.cloud\/?p=2833"},"modified":"2022-03-25T09:05:14","modified_gmt":"2022-03-25T09:05:14","slug":"thrio-finalist-for-the-best-of-enterprise-connect-award-for-best-ai-solution","status":"publish","type":"post","link":"https:\/\/walma.cloud\/en\/thrio-finalist-for-the-best-of-enterprise-connect-award-for-best-ai-solution\/","title":{"rendered":"Thrio finalist for the Best of Enterprise Connect Award for best AI solution"},"content":{"rendered":"\n\n\n[et_pb_section fb_built=”1″ _builder_version=”3.22″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.14.7″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}” theme_builder_area=”post_content”]
Each year, the Best of Enterprise Connect Award program not only serves as a moment to celebrate the innovation and advancements in the communications and collaboration space, but it is also a reflection point on where the industry is now and, more importantly, where it’s heading.<\/div>\r\n
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First, we\u2019ve seen some products and services become so ubiquitous that we almost take them for granted now. Before the pandemic, video meeting usage was relatively low:\u00a0<\/span><\/span><\/span><\/span>a 2019 Lifesize survey<\/a>\u00a0found that just 25% of workers aged 18-29 were using video conferencing daily. And it was pretty much unimaginable for a contact center agent to work outside the office.\u00a0Today<\/span>, agents are happily (and productively) working from home, and video meetings have become a new norm to the point where there are now emerging hardware categories to accommodate them and the hybrid in-person\/video meetings.<\/span><\/span><\/span><\/span><\/div>\r\n
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The second is the pace at which the enterprise communications and collaboration industry is innovating and reinventing itself, as reflected by this year’s finalists. AI has made so many varied office processes, such as scheduling meetings, easier and more efficient, while cloud advancements have made it possible for enterprises to react to ever-evolving workplace challenges without sinking in significant on-premises resources and talent.<\/span><\/span><\/span><\/span><\/div>\r\n
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Most Innovative Use of AI<\/b><\/div>\r\n