{"id":3108,"date":"2022-04-25T08:39:02","date_gmt":"2022-04-25T08:39:02","guid":{"rendered":"https:\/\/walma.cloud\/?p=3108"},"modified":"2022-04-25T10:02:06","modified_gmt":"2022-04-25T10:02:06","slug":"building-a-better-customer-service-platform-with-thrio-and-google-cloud","status":"publish","type":"post","link":"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/","title":{"rendered":"Building a better customer service platform with Thrio and Google Cloud"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.17.3&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<p>Here&#8217;s the recent episode of #ArchitectingStartupsWithGoogleCloud series. Fillipo Madella had the pleasure of chatting with Edwin Margulies , CEO of Thrio, and learn how they are leveraging such a wide range of GCP services (from GKE, to BigQuery, to many AI\/ML solutions) to build a global and highly available Contact Center as a Service (CCaaS).<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_video src=&#8221;https:\/\/www.youtube.com\/watch?v=P3q35Z8YKSY&#8221; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Here&#8217;s the recent episode of #ArchitectingStartupsWithGoogleCloud series. Fillipo Madella had the pleasure of chatting with Edwin Margulies&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[12],"tags":[],"class_list":["post-3108","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Building a better customer service platform with Thrio and Google Cloud - Walma Cloud<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building a better customer service platform with Thrio and Google Cloud - Walma Cloud\" \/>\n<meta property=\"og:description\" content=\"Here&#039;s the recent episode of #ArchitectingStartupsWithGoogleCloud series. Fillipo Madella had the pleasure of chatting with Edwin Margulies...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/\" \/>\n<meta property=\"og:site_name\" content=\"Walma Cloud\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-25T08:39:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-04-25T10:02:06+00:00\" \/>\n<meta name=\"author\" content=\"walma\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CloudWalma\" \/>\n<meta name=\"twitter:site\" content=\"@CloudWalma\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"walma\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/\"},\"author\":{\"name\":\"walma\",\"@id\":\"https:\/\/walma.cloud\/#\/schema\/person\/6e146834817d3ee5b05fd666fbc92371\"},\"headline\":\"Building a better customer service platform with Thrio and Google Cloud\",\"datePublished\":\"2022-04-25T08:39:02+00:00\",\"dateModified\":\"2022-04-25T10:02:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/\"},\"wordCount\":226,\"publisher\":{\"@id\":\"https:\/\/walma.cloud\/#organization\"},\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/\",\"url\":\"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/\",\"name\":\"Building a better customer service platform with Thrio and Google Cloud - Walma Cloud\",\"isPartOf\":{\"@id\":\"https:\/\/walma.cloud\/#website\"},\"datePublished\":\"2022-04-25T08:39:02+00:00\",\"dateModified\":\"2022-04-25T10:02:06+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/walma.cloud\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Building a better customer service platform with Thrio and Google Cloud\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/walma.cloud\/#website\",\"url\":\"https:\/\/walma.cloud\/\",\"name\":\"Walma Cloud\",\"description\":\"The most advanced technology in Cloud solutions available to our clients\",\"publisher\":{\"@id\":\"https:\/\/walma.cloud\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/walma.cloud\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/walma.cloud\/#organization\",\"name\":\"Walma Cloud\",\"url\":\"https:\/\/walma.cloud\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/walma.cloud\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/walma.cloud\/wp-content\/uploads\/2021\/09\/cropped-favicon.png\",\"contentUrl\":\"https:\/\/walma.cloud\/wp-content\/uploads\/2021\/09\/cropped-favicon.png\",\"width\":512,\"height\":512,\"caption\":\"Walma Cloud\"},\"image\":{\"@id\":\"https:\/\/walma.cloud\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/x.com\/CloudWalma\",\"https:\/\/es.linkedin.com\/company\/walma-cloud-solutions?trk=public_jobs_topcard_logo\",\"https:\/\/www.instagram.com\/walmacloudsolutions\/?hl=en\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/walma.cloud\/#\/schema\/person\/6e146834817d3ee5b05fd666fbc92371\",\"name\":\"walma\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/walma.cloud\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/eb6667d430b5ab4dfa0c735e501b9087d84fccf1f365d23c44ea626591d48c1f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/eb6667d430b5ab4dfa0c735e501b9087d84fccf1f365d23c44ea626591d48c1f?s=96&d=mm&r=g\",\"caption\":\"walma\"},\"url\":\"https:\/\/walma.cloud\/en\/author\/walma\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Building a better customer service platform with Thrio and Google Cloud - Walma Cloud","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/","og_locale":"en_US","og_type":"article","og_title":"Building a better customer service platform with Thrio and Google Cloud - Walma Cloud","og_description":"Here's the recent episode of #ArchitectingStartupsWithGoogleCloud series. Fillipo Madella had the pleasure of chatting with Edwin Margulies...","og_url":"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/","og_site_name":"Walma Cloud","article_published_time":"2022-04-25T08:39:02+00:00","article_modified_time":"2022-04-25T10:02:06+00:00","author":"walma","twitter_card":"summary_large_image","twitter_creator":"@CloudWalma","twitter_site":"@CloudWalma","twitter_misc":{"Written by":"walma","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/#article","isPartOf":{"@id":"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/"},"author":{"name":"walma","@id":"https:\/\/walma.cloud\/#\/schema\/person\/6e146834817d3ee5b05fd666fbc92371"},"headline":"Building a better customer service platform with Thrio and Google Cloud","datePublished":"2022-04-25T08:39:02+00:00","dateModified":"2022-04-25T10:02:06+00:00","mainEntityOfPage":{"@id":"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/"},"wordCount":226,"publisher":{"@id":"https:\/\/walma.cloud\/#organization"},"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/","url":"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/","name":"Building a better customer service platform with Thrio and Google Cloud - Walma Cloud","isPartOf":{"@id":"https:\/\/walma.cloud\/#website"},"datePublished":"2022-04-25T08:39:02+00:00","dateModified":"2022-04-25T10:02:06+00:00","breadcrumb":{"@id":"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/walma.cloud\/en\/building-a-better-customer-service-platform-with-thrio-and-google-cloud\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/walma.cloud\/en\/"},{"@type":"ListItem","position":2,"name":"Building a better customer service platform with Thrio and Google Cloud"}]},{"@type":"WebSite","@id":"https:\/\/walma.cloud\/#website","url":"https:\/\/walma.cloud\/","name":"Walma Cloud","description":"The most advanced technology in Cloud solutions available to our clients","publisher":{"@id":"https:\/\/walma.cloud\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/walma.cloud\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/walma.cloud\/#organization","name":"Walma Cloud","url":"https:\/\/walma.cloud\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/walma.cloud\/#\/schema\/logo\/image\/","url":"https:\/\/walma.cloud\/wp-content\/uploads\/2021\/09\/cropped-favicon.png","contentUrl":"https:\/\/walma.cloud\/wp-content\/uploads\/2021\/09\/cropped-favicon.png","width":512,"height":512,"caption":"Walma Cloud"},"image":{"@id":"https:\/\/walma.cloud\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/CloudWalma","https:\/\/es.linkedin.com\/company\/walma-cloud-solutions?trk=public_jobs_topcard_logo","https:\/\/www.instagram.com\/walmacloudsolutions\/?hl=en"]},{"@type":"Person","@id":"https:\/\/walma.cloud\/#\/schema\/person\/6e146834817d3ee5b05fd666fbc92371","name":"walma","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/walma.cloud\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/eb6667d430b5ab4dfa0c735e501b9087d84fccf1f365d23c44ea626591d48c1f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/eb6667d430b5ab4dfa0c735e501b9087d84fccf1f365d23c44ea626591d48c1f?s=96&d=mm&r=g","caption":"walma"},"url":"https:\/\/walma.cloud\/en\/author\/walma\/"}]}},"_links":{"self":[{"href":"https:\/\/walma.cloud\/en\/wp-json\/wp\/v2\/posts\/3108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/walma.cloud\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/walma.cloud\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/walma.cloud\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/walma.cloud\/en\/wp-json\/wp\/v2\/comments?post=3108"}],"version-history":[{"count":4,"href":"https:\/\/walma.cloud\/en\/wp-json\/wp\/v2\/posts\/3108\/revisions"}],"predecessor-version":[{"id":3116,"href":"https:\/\/walma.cloud\/en\/wp-json\/wp\/v2\/posts\/3108\/revisions\/3116"}],"wp:attachment":[{"href":"https:\/\/walma.cloud\/en\/wp-json\/wp\/v2\/media?parent=3108"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/walma.cloud\/en\/wp-json\/wp\/v2\/categories?post=3108"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/walma.cloud\/en\/wp-json\/wp\/v2\/tags?post=3108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}