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Thrio

Innovative solutions for success in the Cloud.

A leading company in contact centres, made up of experts that develop and sell cutting edge technology, which is safe and is always striving to redefine the standards of contact centre industry.

The innovative CCaaS platform which is essential to Thrio, powered by AI, features inbound and outbound voice engines, a full suite of digital channels (email, chat, SMS, social media) and AI-driven situation routing and travel management.

Why Thrio?

We offer better opportunities to our clients by simplifying complicated problems.

Unbeatable Price

Licence prices below the competition.

Stored 100% in the Cloud

This assures a maximum reduction in costs, scalability of solutions according to the growth of the client with zero downtime.

Process Optimisation

Working with clients to implement new specific functionalities for their needs.

OEM/Blank Brand

Totally personalised corporate platform

Puesta en marcha

Quick and efficient implementation, supervising and assessing our clients throughout the whole process of integration.

API open platform

Possibility to use all Thrio services in third-party environments.

Solutions

Maximise the technology of your clients through our innovative solutions.

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Thrio Voice

Dialling based on intelligent inbound routing and real-time analytics.

Thrio Digital

Automated experiences for the client as well as the company agent. Capable of integrated with systems, routines or databases.

Thrio NPA

Automated experiences for the client as well as the company agent. Capable of integrated with systems, routines or databases.

Thrio AI

Automated experiences for the client as well as the company agent. Capable of integrated with systems, routines or databases.

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Certificates

Vertical solutions that comply with strict regulation and guarantee security through the most prestigious certificates.

HIPAA: Protection of medical data. As well as security to protect data related to the health environment.
PCI: Payment card and security of information. It allows protection activities for data in processing.
HITRUST: Health data. It complies with regulations to do with medical care, through the HIPAA regulation.
GDPR: Privacy and data security. It helps clients to secure their business in Europe. Maintaining privacy, data protection and security.
CSA: Data security. This certificate promotes the use of the best security practices in the Cloud and provides training on its use.
SOC 2: Auditing process. Guarantees that providers deal with the client data in accordance with security, confidentiality and privacy ethics.