Value proposal - Walma Cloud

Value proposal

The Thrio platform is created to adapt to the constant changes in an evolving environment and the needs of the client.

Omnichannel

Omnichannel

The Thrio platform is a pioneer in multichannel use:

Centralising the interaction channels for the client.
Easy updating.
Adaptable to new channels.
Adapts and allows for easy interface use.

Flexible integration

Easy configuration:

Cloud-to-Cloud Integration.
Architecture based in REST.
Modern methods of interconnection.
Highly flexible SBC Interconnection.
Intuitive call control widgets.

Flexible integrations

Regulation compliance

Regulation compliance

Complies with strict standards of security:

Strict compliance with security and risk avoidance.
Privacy and Security certificates.
Exclusive agent dedicated to security.
Highly secure user interaction.
Continuous maintenance of certificates year to year.

100% Cloud

Latest generation technology based in the Cloud:

Delocalisation of the user and the agent.
Centralisation of storage of data in remote clusters.
Optimisation of voice controls with Edge smart devices.
Kubernetes social media management.
ZERO DOWNTIME during maintenance.

100% Cloud

Process Automatisation

Process Automatisation

Leader in automatization processes:

Complete personalised surveys.
More than 100 automatization widgets in the workflow.
Robot automatization processes.
Multilanguage translator.
Voice analysis and high speed dashboards.

Prepared for API

Platform based on CPaaS focus:

Architecture based on REST.
Without complicated coding.
Easy to add other functions.
Highly adaptable and flexible.
Totally personalised for OEM (White Label)

CPaaS

Application software

Productivity solution