Each year, the Best of Enterprise Connect Award program not only serves as a moment to celebrate the innovation and advancements in the communications and collaboration space, but it is also a reflection point on where the industry is now and, more importantly, where it’s heading.
First, we’ve seen some products and services become so ubiquitous that we almost take them for granted now. Before the pandemic, video meeting usage was relatively low: a 2019 Lifesize survey found that just 25% of workers aged 18-29 were using video conferencing daily. And it was pretty much unimaginable for a contact center agent to work outside the office. Today, agents are happily (and productively) working from home, and video meetings have become a new norm to the point where there are now emerging hardware categories to accommodate them and the hybrid in-person/video meetings.
The second is the pace at which the enterprise communications and collaboration industry is innovating and reinventing itself, as reflected by this year’s finalists. AI has made so many varied office processes, such as scheduling meetings, easier and more efficient, while cloud advancements have made it possible for enterprises to react to ever-evolving workplace challenges without sinking in significant on-premises resources and talent.
Most Innovative Use of AI
- Thrio: ThrioRedact is an AI-based data loss prevention capability that finds and redacts personally identifiable information in customer-facing interactions, per this press release.
Others companies as Amazon Web Services, Zoom , Five9, LiveVox and 8×8 where finalist and nominated to being finalist in this Enterprise CONNECT edition.